AI assistant for B2B cosmetics:
Reorders, partners and service
Salons and studios reorder by phone, WhatsApp or email, often while your sales office is busy on another call. The assistant takes reorders, tells existing partners from new customers and names closed partner prices only after verification.
When reorders, price questions and service requests land in the same inbox
Cosmetics wholesalers and manufacturers who supply salons get most things through the same channels: reorders via WhatsApp, price enquiries by phone, questions about a delivery by email. The sales office types orders in by hand and keeps answering the same questions about delivery times and minimum quantities.
Then there is a sensitive question: who may see which price? Partner prices are meant for existing customers and should not reach everyone who calls. And requests about equipment or complaints need someone who actually knows the case.
What the AI assistant handles in B2B sales
It takes requests, sorts them and passes them on. It names prices and terms only according to your rules.
Taking reorders
The assistant takes reorders by phone, WhatsApp, chat or email: customer, customer number, item, quantity, delivery address and preferred date. Your sales office gets a summary by email or in the CRM. Direct transfer to a web shop or ERP is available on request.
Partner or new customer
The assistant verifies existing partners in one of two ways: by the details the customer gives, namely customer number and salon name, or by matching against your existing contacts in the Neurobots CRM, where your partner salons are stored. It names closed partner prices only after this verification. It asks new customers about their business, location and needs and passes them to your field or office sales team, with a consultation appointment if you like.
Sorting service requests
The assistant takes complaints, delivery questions and equipment requests with all the details and passes them to the person in charge. It does not make remote diagnoses. Anyone who wants to talk to someone right away is put through directly.
How the AI assistant starts in your sales team
Neurobots (Fürth) sets it up in about 14 days – your contracting party is Neurobots.
Define the rules
Together you decide how the assistant recognises existing partners, which prices and terms it may name to whom, and which requests go straight to your team.
Add knowledge and connect the handover
We add your product range, delivery terms, minimum quantities and your answers to frequent questions. For the partner check, the assistant uses your partner salons in the Neurobots CRM. Summaries arrive by email or in your CRM. Web shop or ERP connection on request.
Test and go live
Before the start, your team runs test conversations, including price questions from unknown callers. After that, conversations and handovers stay traceable, and we adjust answers when needed.
Features at a glance
The AI assistant names closed partner prices only when the caller is verified according to your rules. Without verification it names no partner prices and passes the request to your team. It makes no remote diagnoses of equipment, no efficacy or health claims about products, and no delivery dates that only your warehouse can confirm. Verification works by customer number and salon name or by matching against your existing contacts in the Neurobots CRM. A web shop or ERP connection is available on request.
What the assistant does not do
- It does not quote prices for work that can only be costed after an inspection or on-site measurement.
- It does not make diagnoses.
- It does not make binding commitments that only your team can make.
Immediate handover to a person when needed
Calls are forwarded straight to a staff member's phone, chats are handed to a staff member. Your team is notified by email, WhatsApp or in the customer panel.
Data protection and price protection
Your customers give company names, contact persons, customer numbers and delivery addresses. The AI assistant processes this data solely on behalf of your company, under a data processing agreement (DPA) in line with Art. 28 GDPR.
You decide which prices and terms the assistant knows and to whom it names them. What it does not know, it cannot pass on.
- Data stored on servers in Nuremberg, Germany (EU)
- Language models act as processors and do not store conversation threads
- Connections encrypted via HTTPS
- Multi-factor authentication (MFA) and role-based access control
- Recording optional (off, or on with an announcement at the start of the call); data kept for 6 months by default, adjustable in the admin panel
- Partner check against your contacts in the Neurobots CRM; web shop or ERP connection on request
What the assistant costs
- Setup, one-time, net
- €1,299
- Basic per month, net
- €299
- Pro per month, net
- €599
- Both plans include 4,000 credits per month = 400 call minutes or 4,000 messages. Basic: one communication channel of your choice, Pro: all channels.
- The provider's telephony costs (phone number, connection minutes) are not included and are billed separately.
- Cancellable monthly at the end of the month.
- Neurobots (Fürth) sets it up in about 14 days. Your contracting party is Neurobots.
Frequent questions from B2B cosmetics sales
How does the assistant keep partner prices away from unknown callers?
It names closed partner prices only after a verification. This works in one of two ways: by the details the customer gives, namely customer number and salon name, or by matching against your existing contacts in the Neurobots CRM, where your partner salons are stored. If someone is not verified, it names no partner prices and passes the request to your team.
Do WhatsApp orders go straight into our web shop?
The assistant takes the complete order and sends it as a summary by email or to a CRM such as HubSpot, Pipedrive, Salesforce, SAP or Microsoft Dynamics. Direct transfer to your web shop or ERP is available on request.
What does the assistant do with new customers?
It asks about their business, location and needs, names the terms you release for new customers and passes the contact to your field or office sales team. If you like, it books a consultation appointment in your connected calendar.
Does the assistant answer technical questions about equipment?
It answers general questions from the information you add. It does not make remote diagnoses. It takes service requests with the device, a description of the problem and contact details and passes them to your service team or puts the caller through directly.
Do customers notice they are talking to an AI?
Yes. The assistant introduces itself as an AI assistant at the start of every conversation. That is the default. For example: “Hello, this is the digital assistant of [company]. I'll take your enquiry or put you through to the team.” Anyone who would rather talk to a person is put through straight away.
What does the AI assistant cost?
Setup costs €1,299 once, then €299 per month on the Basic plan or €599 on the Pro plan, net and including 4,000 credits per month (= 400 call minutes or 4,000 messages) for Neurobots' service. The provider's telephony costs are billed separately. Cancellable monthly at the end of the month. Basic covers one communication channel of your choice, Pro all channels.
How long does setup take?
About 14 days. Neurobots adds your product range, pricing rules and workflows, connects telephony, channels, calendar and CRM, and tests the workflows with your team.
Ready for more efficiency?
Let's check together how Neurobots "Digital Employees" can relieve your service business.
Fill out the form, and we will get back to you within 24 hours for a non-binding initial consultation.
- Free Process Audit
- Individual ROI Calculation
- No Hidden Costs